Return & Refund Policy

We hope you love your order from The Foil Archive! If you are not completely satisfied with your purchase, please contact us within 14 days of delivery at thefoilarchive@gmail.com.

To be eligible for a return, products must be unused, in their original packaging, and with the original plastic wrapping intact. Returns must be approved before being sent back to us. Items returned without prior approval may not be accepted.

Once your return is approved, we will provide instructions on how and where to send your order. Unless your return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer.

Damages & Issues

Please inspect your order when it arrives. If you receive an incorrect item or your order arrives with damage that affects the product or its usability, please contact us as soon as possible at thefoilarchive@gmail.com with your order number and photos of the issue. We’ll review the issue and work with you to make it right.

Please note that minor cosmetic imperfections to the outer box or pull-tab area that do not affect the quality or use of the foils are not considered product defects. This may include minor dents, creases, or a pull tab that has been pushed or popped inward while the original plastic wrapping remains intact.

If the plastic wrapping is torn or broken, the foils are exposed or damaged, or the packaging damage affects the ability to properly use or dispense the foils, please contact us so we can review the issue.

Non-Returnable Items

Products that have been used or have had their original plastic wrapping removed or broken cannot be returned.

A pull tab that is already popped or pushed inward does not make an otherwise sealed product ineligible for return, provided the original plastic wrapping remains intact and the product has not been used.

Sale items and gift cards are also non-returnable.

Refunds

Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.